Our People
Elizabeth Bilney
As Managing Director for IQED Liz is responsible for driving the business forward. Liz brings a wealth of experience to IQED from the financial and legal sectors, specialising in strategic and fiscal planning, implementing sound business processes in support of continued growth.
With an enthusiastic and ethical approach to business, Liz is dedicated to building and maintaining a reputation for excellence in providing the very highest levels of customer care, with core values rooted in best practice and the investment in a team of skilled and committed professionals giving IQED the edge in a highly competitive market.
Contact Liz at elizabeth.bilney@injuryqed.co.uk
Dawn B Jones
IQED's strategy is to be a one stop shop for the needs of our Solicitor and Insurer clients.
As Head of Quality & Client Services Dawn is central to delivering our strategy, by assuming responsibility for the development of existing services, and the exploration through to roll out of new services into the business.
Our concentration on quality, customer service and our focus on reducing cycle times is a common theme running through of all of our existing and future services. Dawn manages our Quality and Client Services team and is responsible for ensuring that we deliver quality outputs at all times.
If you wish to discuss a new business opportunity with us then please give Dawn a call on 02920 375267.
Contact Dawn at dawn.jones@injuryqed.co.uk
Kobus Coetzee
Head of Fraud
As Head of Fraud for IQED Kobus has three years experience as the Fraud Manager for Eldon Insurance Services, also supporting the Brightside Group, further he was Forensic Investigators Banking for 6 years with the Old Mutual Group at Nedbank.
With 20 years Risk experience in the industry locally and abroad he is committed to minimizing any Companies Risks and dedicated to providing a professional world class Investigative Service from within IQED.
Contact Kobus at kobus.coetzee@injuryqed.co.uk
Zara Tancock
Customer Relationship Manager
We know and understand the importance of our customer clients. Our mission is to be the best providers of customer service in our sector and we deliver and monitor this through Zara, who is primarily responsible for ensuring that we deliver an excellent customer experience. Zara is your first point of call for queries relating to any of our services.
We believe that through being in regular contact with our clients, we will be able establish and foster our valued long term relationships, which are built upon trust, quality of service and excellent communication.
Zara has cultivated an abundance of experience, and demonstrates a proven track record in the area of customer service excellence, which she now brings to our business.
Contact Zara at zara.tancock@injuryqed.co.uk
